Embracing New Hospitality: Key trends
The restaurant community is a powerful and welcoming force. Collectively, the restaurant community delivers an experience that - fortunately - can’t be digitized. We deliver amazing experiences, from the ambiance, to the service, and beyond. We’re here to make our guests feel good and this simply can’t be replicated in the digital world. However, the impact of the digital world is changing the way we eat, transact, and run our businesses. In light of this, the way we conduct hospitality deserves to be re-examined.
In this talk, Toast President and Co-founder Aman Narang will share some of the key trends impacting the restaurant community and how to leverage these shifts to:
- continue delivering amazing guest experiences
- cultivate engaged teams
- increase revenue
Aman Narang is President and co-founder of Toast. Prior to Toast, he worked on innovation initiatives at Endeca, now Oracle. Aman spearheaded the development of Endeca’s business intelligence platform as well as their mobile commerce platform, each of which became major business units. He holds BS and MS degrees in Computer Science from MIT and currently leads innovation and business development initiatives at Toast.